​

1. Introduction

A2D Bond Cleaning Gold Coast ("we", "our", "us") is committed to protecting your privacy and handling personal information responsibly and in accordance with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

• Applicable Queensland legislation

This Privacy Policy explains how we collect, use, store and disclose personal information when providing professional cleaning services throughout Queensland, including:

• Bond Cleans (End of Lease Cleans)

• Domestic Cleaning

• Pre-Sale Cleans

• Post-Sale Cleans

By engaging our services or using our website, you agree to the terms of this Privacy Policy.

​

​

​

2. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our services, including:

• Full name

• Contact details (phone number, email address)

• Property address

• Real estate or property manager details (where applicable)

• Access instructions

• Billing and payment details

• Details regarding the condition of the property

• Photographic evidence of property condition (before and/or after cleaning)

• Communications and correspondence

We only collect information directly from you unless it is unreasonable or impracticable to do so.

​

​

​

3. Purpose of Collection

We collect and use personal information to:

• Provide quotes and cleaning services

• Communicate regarding bookings

• Coordinate access to properties

• Issue invoices and process payments

• Document property condition for liability and bond-related matters

• Provide our Free Re-Clean Guarantee

• Comply with legal and contractual obligations

We do not sell, trade, or rent personal information to third parties.

​

​

​

4. Free Re-Clean Guarantee (Bond Cleans)

A2D Bond Cleaning Gold Coast offers a Free Re-Clean Guarantee for bond cleans to assist clients in securing the return of their rental bond under Queensland tenancy requirements.

Guarantee Conditions:

• The property must remain vacant after the initial clean.

• Notification of cleaning concerns must be provided in writing.

• Issues must relate strictly to cleaning within the original agreed scope of work.

• We must be given reasonable access to the property.

• We require up to 72 hours from notification to attend the property for rectification.

• The guarantee does not apply where:

  • Additional works are requested beyond the original scope.

  • Damage, deterioration, mould recurrence, pest activity, or structural issues are present.

  • The property has been re-entered, used, or tampered with after completion.

This guarantee does not override the requirements of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) and is provided as a goodwill service within the limits outlined above.

​

​

​

5. Damage, Property Condition & Liability

To protect both our clients and our business:

• We may take photographs before and after cleaning to document property condition.

• Pre-existing damage, wear and tear, deterioration, mould, staining, pest damage, or structural defects are not the responsibility of A2D Bond Cleaning Gold Coast.

• We are not liable for:

  • Damage resulting from faulty fixtures, loose fittings, brittle surfaces, aged materials, or prior poor maintenance.

  • Electrical or plumbing faults unrelated to cleaning.

  • Carpet shrinkage, discoloration, or pre-existing carpet damage.

  • Items not disclosed prior to service.

Any claim for damage must be reported in writing within 24 hours of service completion.

Our liability is limited to the re-supply of services or rectification at our discretion, as permitted under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

​

​

​

6. Disclosure of Personal Information

We may disclose personal information to:

• Employees and subcontractors

• Payment processors

• IT and website hosting providers

• Professional advisors

• Queensland government authorities or courts where legally required

All third parties are required to maintain confidentiality and security of personal information.

​

​

​

7. Data Security

We take reasonable administrative, technical and physical safeguards to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online system is completely secure, and transmission of information is at your own risk.

​

​

​

8. Access and Correction

You may request access to or correction of your personal information by contacting us at:

Email: A2D.GoldCoast@gmail.com

We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

​

​

​

9. Website & Cookies

Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies via your browser settings.

​

​

​

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. The current version will always be published on our website.

​

​

​

11. Contact Us

A2D Bond Cleaning Gold Coast
Gold Coast, Queensland
Email: A2D.GoldCoast@gmail.com
Phone: 0427 294 927